There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos Reply. The wall box may be branded with the logos of an old cable TV company (not VM). I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Call the Pre-installation and delivery team on 0800 052 1734. Joining in Options. Virgin Media; My Virgin Media;. No internet, unfortunately. (Finally Solved) November 10, 2023 by Jim Johnson Do you need a Virgin Media Wall Socket? A wall socket is all you need to connect to Virgin Media. Account - Cable. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Account - Mobile. If however the socket itself has been removed you will need assistance. have just received my Quick Start Pack and there is no virgin media wall socket in the house, only a telephone connection. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and. However, there is no Virgin Media Wall socket in my house. New Install Assistance. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. I was happy and my kids were waiting for internet but unfortunately no wall socket. Hi, I have a Virgin Media wall socket, it's the white box in Picture 1. My Virgin Media App. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work . Second, you'll likely need a manned installation for your VM services. I have already arranged for my broadband to me switched to the new property as vm said its already present in the house but have no wall socket except a very old telecoms. I have signed up as a new user for Virgin Fibre. 1. Virgin offers self-install to properties that have recently had a service. Please there is no virgin media wall socket and I don't know how to go about the installation. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. . I don't see a virgin media wall socket. but I believe if the system has allowed self install VM has been installed in the past Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Hi , Thank you for getting back to me via private message. Turn on and start the Box. Hi @bingoman000. Awful first impressions of Virgin Media. Virgin Media Community. Next, connect the power cable. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Hi Woody007, Thanks for reaching out to us in our community and welcome both here and to Virgin Media, we are sorry that there being no internal cables wasn't picked up, as advised we only offer a qu8ickstart if the services have been in the property previously, we are unaware if the previous tennan. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. Home Phone. Security matters. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. Phone. So look about for connections that. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. 3 minutes ago. Mark as New; Bookmark this message;The photos show 2 different VM broadband sockets and 1 unbranded phone socket. I guess your options are seek approval, be dumb and have install or change providers. That looks like a Sky dish cable. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. please - 5241140 Call the Pre-installation and delivery team on 0800 052 1734. Socket should be on the underside. Options. If so phone Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The existing cables will be screw-on (11 mm spanner or pliers required). Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Forum Team Options. When phone connected to the wall socket, no dial. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayHi, I've ordered a broadband only package and received it today But I have no Virgin Media Wall socket in my house. Don't touch it. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Go to virginmedia. Stream from Virgin Media. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Vonage 2nd line. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. log into hub3 - 192. We also don’t have an Ethernet point only an old BT outreach 5C box. We also don’t have an Ethernet point only an old BT outreach 5C box. Subscribe to RSS Feed; Mark Topic as New;. Give the pre-installs team a call on 0800 052 1734. But I don't think I have any Virgin Media Wall sockets in my house. (Again even though the salesman made it sound like I would definitely have this in my house) Tried calling customer services but been around the ringer with no one able to help, excuses of servers being down and not being able to access systems. I have created a networking and hifi equipment hub underneath my stairs, which is obviously where my existing router and all hifi equipment is located with cabling then connected through the wall and under the floor to TV and speakers in my. We're here to help. Need to contact Virgin Media Customer. 168. RedTomato said: I removed my Virgin cable about a month ago. First picture is telephone socket which is now not used. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. 0 Kudos Reply. Unlikely the Tech will hide the co-ax cable - they usually just pin it to skirting boards or tuck it behind carpet edges. Not all properties have a socket, just a cable. One of them was Telewest. on 07-09-2022 19:28. . I’ve received my quick set up package for new broadband but I don’t have a virgin media socket, I only have a standard internet one. If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. The cable in the second picture is the one you need to connect too. How do I book one? - 5404317. I just received my Virgin kit but when I tried to instal it I realised that I don’t have a virgin wall socket , my neighbour has - 5169065It's quite possible that one socket is inactive because its cable was cut years ago. Manage Your Account. Manage Your Account. Browse Virgin Media Virgin. Also there will be an external, often brown, omnibox. - 5156775. i received an installation kit for my broadband but my property. VM don't send out the quick start kit unless there has previously been a VM connection in that property. I have looked everywhere but can't seem to find one. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Placed an order and the lady said we were eligible for quick start self installation. There is no way I can insert the isolator cable into the - 5223924. Home Phone. on 18-05-2022 19:55. He was going door to door. Sometimes you'll just have a wire coming in rather than a wall socket. Mobile Your Account. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 1 [or 192. 0 Kudos Reply. Virgin Media; My Virgin Media; Shop; Help; Virgin. Re: No Virgin media wall socket. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Could I get someone to come - 5400021 Hello. I have just got my quick start and I don’t have a wall socket and I can’t book an engineer. There should be a wall mounted box somewhere inside that has an F socket on it. But I have no Virgin Media Wall socket in my - 5339557. 0800 052 1734-----Damaged Wall socket. Would I be able. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart, set up and. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. The Openreach sockets do not work for Virgin Media. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). I have recently moved into a new flat and when ordering virgin media it states I can do a quickstart install but there seems to be no virgin media wall socket so I've opted for the engineer to come out and install. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. I'm sorry to see that you have not been able to install and use your equipment due to no wall socket being present. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Wall socket issue in QuickStart, set up and connections Friday; Top. Networking and WiFi. You should see a cable going through the wall and if you trace this inside, you should get the cable. Broadband and phone deals. charleykate10. We've taken the front of the box off and inside there is an isolator but nothing else. can someone from VM please contact me about moving a wall socket. VM. When ordered it didn't say anything about needing a VM wall socket. ” I did not get a silver terminator cap in my packaging to send back. Virgin Phone Switchover. Virgin Media Community. Broadband wall socket. I've got the same problem as above. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. I am so sorry to hear that you seem to be missing a wall socket in the home. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Wall socket. 24-03-2021 05:06 PM. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark;. The only wall boxes are old NTL boxes with TV and FM connections. I have taken a look at your account and can see you have spoken to our team and a manned install has been booked for you. The internal box should be oblong, square one are for phone. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. cable from wall. Feb 22, 2022. Push fit the VM-supplied lead onto the socket. Then push the connector VM have provided over the screw thread. I am also unable to create My Virgin Media account - it gives a "Please ensure you provide the email address you use to sign in to My Vir. Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. Stay safe online. It was connected to the security system but the security engineer removed the link and I ripped out the old boxes and wire. Cihank617. I'm a Very Insightful Person, I'm here to share knowledge. Phone. How to install a Virgin Media wall socket? If you need a new wall socket, the engineer will install this for you during the appointment. Check outside for the omnibox (brown or grey) and trace the cables to the inside. Virgin Media Wall Socket. It is likely you will be waiting a few days. I have booked a technician but I don't know if i have to inform the. I'm a Very Insightful Person, I'm here to share knowledge. There’s even no BT wall socket. Browse Virgin Media Virgin Media Community. Tudor. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. The newer self install cables tend to be push fit but they are supposed to be attached to an F-type socket at the back of the Hub and at the wall. Browse Virgin Media Virgin Media Community. Broadband deals; Broadband, TV and phone deals; Broadband and phone deals Thanks for your post on our Community Forums , and a very warm welcome to our Community Forums! Sorry to hear of the difficulty faced when - 5412501 Re: Wall socket. The first thing is to start making alternative arrangements for your internet connectivity. Can I have - 5423708If the box is square it’s not an Ethernet LAN outlet it’s a UK phone socket. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. When im connected via lan from MB to Router i get 900mb to 1000mb. Thank you. Should I cancel and request an engineer to install. Learn more. I don't have a Virgin wall socket. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. The internal wall boxes are mostly oblong. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. #12. Can you help me please. VM BB TV Landline. I recently moved to the house and ordered Virgin media broadband, I received the self-install kit today but I don't have a wall socket to plug the modem. 11-11-2022 12:53 - edited 11-11-2022 12:58. Virgin Media don’t do any Fibre connections to inside the house. Socket should be on the underside. I'm here to share knowledge, I don't work for Virgin Media. You’ll leave the Hub alone for 10 minutes. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. It may just be a loose cable rather than a socket. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Solved: Hello, ive tried calling and cant get through to book and engineer. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and SundayWe have recently moved house and got a quick start setup but don’t have a Virgin media wall socket. on 31-12-2021 10:47. Sign in . We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337. The cable going in will be a double. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. There is a wire within the box but it’s too short to reach and also does n. Tudor. . The package was delivered but there is no wall socket for me to plug into. Well I can't seem to find anything like that and the closest thing I can find is a. Account - Mobile. - 5250024 Options. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. Whichever is the most suitable. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Even sitting in the room above the router, the WiFi was dreadful. Manage Your Account. So yes, following many takeovers, this is now your Virgin Media connection. I am so sorry to hear that you seem to be missing a wall socket in the home. There must have been a previous installation or you would not have been offered a self install. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. Can I have engineer visit and setup it?I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Thank you. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. The box does however have a hole in. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I don't work for Virgin Media. Browse Virgin Media Virgin Media. It branches out to 2 positions one of them are BT RJ11 sockets And the other leads to the loft and I don’t want to put the Wi-Fi there. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. I have taken a look on our side and it looks as though you have spoken with the team regarding this. I've looked for an external box but cannot. @umerarifkhan11 wrote:. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Entertain me; Broadband Deals. For a wires-free alternative, you could use a cordless phone setup. Post ReplyHi, I ordered a broadband only package and was told my address was applicable for a self install kit. I have received a new fibre phone adaptor, which it seems I have no choice in converting to, even though my experience of fibre phones at work is very poor. These are the parts I could find, they were screwed into the end on the coaxial cable. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. Had arranged self-install as per suggestion from VM. Entertain me; Broadband Deals. Options. Their newer “fibre” installs are Fibre to the outside of your house where there is a fibre to coax box powered from your house inside the large brown box and then Coax to inside. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Forum Team Options. I'm thinking of leaving virgin media, currently have phone, broadband and TV with them and moving to VF for broadband only. Phone. Plug the cordless base. I'm here to share knowledge, I don't work for Virgin Media. Security matters. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. Unscrew the white cable with the black collar. It's great to hear your wall socket concerns have now been addressed and - 5057222 - 2on a domestic hub you look at the values thus. If you have any other devices connected to this socket, or you use internal phone sockets around your home, please contact us. Call the Pre-installation and delivery team on 0800 052 1734 and explain the situation. Look for the omnibox outside and trace the cable inside. Call the Pre-installation and delivery team on 0800 052 1734. If you do have a socket you can post a photo here. John_GS. Kit arrived today…no wall box so unable to install. Stay safe online. I don't think you have understood the problem! 1. 0. 3: HDMI to your TV. However, I do not have any of the specified wall sockets available. I chose to do self installation, but on installing realised i dont have a wall socket to plug it in to. Being connected to the internet is one of the most important modern essentials in 2022,. My Virgin Media App. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Virgin media wall socket for broadband is not what js shown on the installation guide. VM BB TV Landline. Virgin Phone Switchover. Networking and WiFiNo virgin media wall socket in QuickStart, set up and connections 4 hours ago; Hub3 Flashing green light in Networking and WiFi Thursday; No wall socket but wire from underneath floorboards in QuickStart, set up and connections Thursday; Wall Socket Issue in QuickStart, set up and connections WednesdayDon't have a simple wall socket to plug into! in QuickStart, set up and connections yesterday Broadband issues - 3 engineer visits, goes down for hours at a time in Networking and WiFi yesterday 2 Separate Accounts at 1 Address & Questions in Networking and WiFi yesterdayIf no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. I’ve tried calling but the people I’m connected to keep hanging up. I recently got Virgin broadband installed. Vonage 2nd line. It is actually a VM box but a very old one, even though it was still in use just over a month ago. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. FYI it was push-fit, not screw on, even though the receiving socket on the wall was threaded. Broadband. My Virgin Media App. #12. . What I need to do? - 5432597 Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. The openreach socket can take a landline cable or an ethernet cable. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work - 5057222. We would like to show you a description here but the site won’t allow us. The closest I could find was this, which. He could see the set up I already had. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. The Hub 3 has arrived but the broadband spli. The wall socket is - 5109379. I can only find the TV socket. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. I just moved into a new apartment, and bought a broadband from virgin media. I have the samw problem ive got the hub but i dont have a socket in the house, trying to make an appointment but the website doesn't work . Turn on your TV and get connected. Virgin didn't always provide Internet remember it used to be a cable TV provider first then it. Can anyone advise on this issue, or I think that should be set up by an engineer from VM. Virgin Mobile. Choose the best spot for your wifi hub. Sounds like you will need a technician, as the cable may be disconnected in the street cabinet. a week ago. com email address to different Virgin account. Other than that we don’t have one. Plug the cables into the Hub. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. Back a step. Account - Mobile. When phone connected to the wall socket, no dial. Connect the Hub’s power cable with the blue tab. Call the Pre-installation and delivery team on 0800 052 1734. Virgin Mobile. Managing Your Account - Cable. . I am going to cancel. Hi, I just received my hub. I’ve just received all my pack and went to set it up as said I was suitable for self installation, however I don’t have a wall socket - any - 5390715. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. signed up and was given the option of self installation. Joining in Options. Account - Cable. Only an aerial cable (pictured below) connected to a box outside my flat. I would get virgin to do it. These sockets are purely for the legacy telephone service, & are now becoming obsolete (for new customers the phone plugs into the hub). If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Hello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. If you can get Quickstart, you can choose one of two delivery options. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. I can drill holes in the walls without having to even ask permission, redecorate as I like, it's basically my own place except I need to get approval (which is granted by default) for things like installing a shower since that required electrical work. Account - Cable. 0. We recently applied for a virgin package of tv, phone and broadband. Explain what needs to be done and book an engineer visit. yes you need a tech dial 150 or 0345 454 1111 or wait here for VM - hopefully the main feed cable is ok - if so a quick and easy job i - 4353656 - 4I have broadband kit arriving on the 29th Dec, but no Virgin socket. Step 1 - Empty the new equipment out the box – when you receive the QuickStart kit. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. One of them was Telewest. Please there is no virgin media wall socket and I don't know how to go about the installation. I take that means there is not a Virgin Media wall socket or coax cable so it becomes a new install from the street. Flag for a moderator; on 20-07-2023 13:38. Step 2 - Reuse the same box – place the old kit in the tray and the other bits (remote control, power cables) in the smaller compartments, then close the lid and secure the box shut with the red clips. I could connect it in my house self install. There are two empty wall sockets but the cable doesn’t fit into either. Stay safe online. Turn on and start the hub. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). Tuning in. Account - Mobile. So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. 68K; 345; 502; Alex_RM. com. I’m having the exact same problem. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. Plug into the Hub. Pop the power cable into a nearby plug socket, and turn it on. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). There should be a screw F socket on the bottom where the cable is now just pushed onto. You will only have been sent a QuickStart pack if the premises previously had VM. Virgin Media Wall Socket. I presume. Any help please?Yes, they will lose wifi connectivity but I am suggesting you do this just as a test. Stream from Virgin Media. I can’t find wall socket that is compatible with the cable. Account - Cable. --. This so calle. Explain what needs to be done and book an engineer visit. You can also check for a loose cable as not all properties have a socket. RedTomato said: I removed my Virgin cable about a month ago.